Why do the dispatchers ask so many questions during a medical emergency?

Two or more dispatchers handle every medical call. While one dispatcher is asking very specific questions, the other dispatcher is already sending out help. You will be asked a series of questions that will help determine the response of the units responding to the call. The responding units will be better prepared to help the patient with the information you have provided.

  • What is the location of the emergency? (Where are the responding units needed?)
  • Tell me exactly what is happening (with the patient right now).
  • How old is the patient? (If you don't know, say so and then give a guess of the age.)
  • Is the patient conscious and breathing?


The dispatcher will provide you with some instructions for keeping the patient safe and comfortable until the responding units arrive.  Follow the instructions given to you by the dispatcher.

If I call to report a fire, what should I tell the dispatcher?

You should be prepared to answer questions like these:

  • Where is the fire?
  • What is on fire?
  • How large is the fire? (This is a only an estimate, think about the size of the fire in relation to something common: the size of a living room, the size of a football field, bigger than a grocery store parking lot.)
  • Are there any structures threatened? Are there flames moving close to any homes or buildings?
  • Do you know if anyone is inside the house or building?​
  • Do you know if anyone is hurt?


While you are answering these questions, the dispatcher's partner is notifying the appropriate fire departments and getting help on the way.

What if I call 9-1-1 accidentally?


     If you accidentally dial 9-1-1, don not hang up.  Stay on the line and tell the dispatcher that everything is alright.  If you don,t, the dispatcher may think that something is wrong.  The dispatcher will call you back, and may send a police officer to check on you.


Frequently asked Questions ??

When I call 911, why do I get asked to hold on?

The same dispatchers who answer the 911 calls also answer non-emergency calls for service and handle radio traffic for all law enforcement agencies in Barry County. When the dispatch center is busy, the dispatchers have to ask non-emergency callers to hold on while they answer the 911 calls or handle priority radio traffic. Every effort is made to get back to you as quickly as possible, and your patience and understanding is appreciated.

Why do the dispatchers ask so many questions when I call 9-1-1?


     Emergency dispatchers need to get accurate information to allow responders to make the best decision on how to approach the situation.        Callers will be asked:

  • Where
  • What
  • Who
  • When Why (maybe)
  • Why
  • How
  • Weapons (if applicable) 

     The information you provide a dispatcher is relayed to responding units while they are on their way to the call.

If i call 9-1-1, what will they ask me?


  What is the address of the emergency?

​       This is the address where the emergency is actually happening.  If you don,t know the actual address, tel the dispatcher and then.

  • Give cross streets:
  • Provide landmarks, business names or parks near the emergency.
  • Look for the house number is the area.
  • If you are calling from inside a home or business, look on a piece of mail.

       When asked for a location, we need you to be specific.


What is the phone number you're calling from?
    This is the number to the phone you're actually calling from. We need this in case we have to call you back       


        If you are asked to describe a suspect. Start with the most obvious things.

        Some examples are:

  • "He was a white male"
  • "He/she was had a gun"
  • "He/She was at least 6 feet tall"
  • "He/She was wearing a bright red jacket"
  • "He had a long brown beard"


If you describe a vehicle, include:


  • License plate information, including the state.
  • Color.
  • Year. (If unknown, tell the dispatcher if it was a new or old vehicle.)
  • Make. (Was it a Honda? Nissan? Ford?)
  • Body style. (Was it a 4-door? Hatchback? Pick-up truck?)
  • Other things you may remember about it.


Tell us exactly what happened. Be as concise as possible. Tell us what the problem is now, not what led up to the problem.


  • "I see a fight on the corner of 6th and Main."
  • "There is a car accident on 39 highway north of 76 highway.



When should I call 9-1-1?


     911 is for emergencies or things that could become emergencies.


  • Is there a threat to life or property?
  • Are you or someone else the victim of a crime?
  • Do you have a police emergency?
  • Do you for someone else have a medical emergency?
  • Do you need the fire department?


     If the situation seems urgent and has a potential to become dangerous, Call 9-1-1


Do not use this site for Emergency notification .... Call 9-1-1

 Office Hours are Monday-Friday      8:00 AM-4:00 PM
     
Administrative Personnel         417-846-4911
      Mapping & Addressing               417-846-4911
      Administrative Fax                      417-847-1717

Dispatch is staffed 24/7
       
Dispatch Non -Emergency       417-847-4911
       Dispatch Fax                                   417-846-0251

Welcome to Barry County
Emergency Services E9-1-1
4011 Main St
PO Box 910
Cassville, Mo 65625