When I call 911, why do I get asked to hold on?
The same dispatchers who answer the 911 calls also answer non-emergency calls for service and handle radio traffic for all law enforcement agencies in Barry County. When the dispatch center is busy, the dispatchers have to ask non-emergency callers to hold on while they answer the 911 calls or handle priority radio traffic. Every effort is made to get back to you as quickly as possible, and your patience and understanding is appreciated.
Do not use this site for Emergency notification .... Call 9-1-1
What if I call 9-1-1 accidentally?
If you accidentally dial 9-1-1, don not hang up. Stay on the line and tell the dispatcher that everything is alright. If you don,t, the dispatcher may think that something is wrong. The dispatcher will call you back, and may send a police officer to check on you.
Office Hours are Monday-Friday 8:00 AM-4:00 PM
Administrative Personnel 417-846-4911
Mapping & Addressing 417-846-4911
Administrative Fax 417-847-1717
Dispatch is staffed 24/7
Dispatch Non -Emergency 417-847-4911
Dispatch Fax 417-846-0251
Frequently asked Questions ??
Why do the dispatchers ask so many questions during a medical emergency?
Two or more dispatchers handle every medical call. While one dispatcher is asking very specific questions, the other dispatcher is already sending out help. You will be asked a series of questions that will help determine the response of the units responding to the call. The responding units will be better prepared to help the patient with the information you have provided.
The dispatcher will provide you with some instructions for keeping the patient safe and comfortable until the responding units arrive. Follow the instructions given to you by the dispatcher.
Why do the dispatchers ask so many questions when I call 9-1-1?
Emergency dispatchers need to get accurate information to allow responders to make the best decision on how to approach the situation. Callers will be asked:
The information you provide a dispatcher is relayed to responding units while they are on their way to the call.
When should I call 9-1-1?
911 is for emergencies or things that could become emergencies.
If the situation seems urgent and has a potential to become dangerous, Call 9-1-1
If I call to report a fire, what should I tell the dispatcher?
You should be prepared to answer questions like these:
While you are answering these questions, the dispatcher's partner is notifying the appropriate fire departments and getting help on the way.
If i call 9-1-1, what will they ask me?
What is the address of the emergency?
This is the address where the emergency is actually happening. If you don,t know the actual address, tel the dispatcher and then.
When asked for a location, we need you to be specific.
What is the phone number you're calling from?
This is the number to the phone you're actually calling from. We need this in case we have to call you back
If you are asked to describe a suspect. Start with the most obvious things.
Some examples are:
If you describe a vehicle, include:
Tell us exactly what happened. Be as concise as possible. Tell us what the problem is now, not what led up to the problem.